Returns

 Any item in its original unopened packaging is eligible to be returned within 14 days of receipt. To initiate return, simply email us at enquiry@kitchenyuppies.com to coordinate the return quoting your order number on the invoice. Upon receipt of the item in its original packaging, we will check the items and send you an email regarding the receipt and refund of the amount. 

 

You have 14 calendar days to return an item(s) from the date you received it. To be eligible for return, your item(s) must be unused, in the same condition that you received it, un-assembled and with labels intact. Your item(s) must be in the original packaging and it’ll need a proof of purchase.

 

Our 14 calendar day return policy does not apply to items that have been removed from their original packaging, damaged items resulting from misuse, abuse, normal wear & tear, products damaged after receipt of delivery, sale items and used items.

 

All electrical appliances must be in new, unused, undamaged, resalable condition with all documents, original tags, and in its original packaging to be eligible for a return.

 

Item(s) can be brought back to KitchenYuppies between 9:30am-5:30pm from Monday to Friday. Please email us at enquiry@kitchenyuppies.com to obtain a Return Form that will need to be filled up and be brought along with a copy of your order invoice. Once we receive your item(s) and necessary documents, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund.

 

Shipping costs are non ­refundable. If you receive a refund, the cost of return shipping will be deducted from the amount that we will refund you.

KitchenYuppies Singapore has the full discretion to decide whether any item is in a condition suitable for return and reserves the right to reject any returns if they are deemed unfit for return.

x : Not Required | ✓: Required

Return Reasons YOUR RETURN MUST BE :
New condition Sealed condition Not Used Complete (free gifts, accessories, original box) Tags & labels attached
Damaged*
*Damaged parcels must be reported within 24 hours of receipt
x
Defective x x x
Not as advertised x
Wrong item delivered x
Missing parts / Items x x
Change of mind*
*NOT APPLICABLE for International products