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Shipping

KitchenYuppies currently ships to any street address in Singapore, excluding restricted areas e.g. Pulau Ubin. If you wish your order to be shipped to any other country, please write to us at enquiry@kitchenyuppies.com 


We ship orders with external couriers Singpost, Zyllem and Simply-post.


Shipping Rates


Enjoy free shipping on all orders above $50, and pay only $4.99 for orders under $50. Only applicable for orders in Singapore.

 

Generally, our shipping rates are calculated based on our shipping table below.

  • Orders less than $50 SGD: $4.99 SGD
  • Orders above $50 SGD : FREE !!!
  • Please note that shipping rates are calculated on the order amount after any discount coupon used.

Shipping Duration & Delivery Policy


Delivery Policy:

To help you save on delivery charges, KitchenYuppies will usually consolidate your items in one single order and ship them together. When estimating shipping duration, it is best to take the item with the longest Estimated Arrival and use that to calculate shipping duration for your order.

Occasionally, we may ship your items to you separately due to the nature of the products. In these instances, you will NOT be charged any extra delivery fees.

In the rare occurrence of a wrong item being delivered, please contact our us within seven days and we will send a replacement.

 

Delivery Arrangements:

 For any changes/enquiries regarding your confirmed delivery schedule pertaining to this order, kindly do so at least 2 days in advance so that we can make the necessary arrangements, else there will be a $50 charge for any last minute changes. 

 

Delivery fee for non-lift accessible floors: Do take note that there is a charge of $10 per item per non-lift accessible floor will be collected upon completion of the delivery. This fee will also be applicable to stairs within landed properties or HDB maisonette.

 

Delivery will only proceed if the delivery team deems it suitable to go ahead in a non-hazardous manner. If the lifting process is deemed hazardous, (i.e. items prone to damage on narrow stairway, obstruction of passageway), and deemed unfeasible based on our assessment; we reserve the right to cancel the delivery.

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For orders that do not require advance scheduling, the first delivery will be attempted without any scheduling.

If you miss the delivery, do not fret as they will let you know the delivery failed and you may reschedule a date and time which is convenient for you.

Should the second scheduled delivery attempt fail, the third attempt will be chargeable.

In the event that the parcel cannot be delivered and you are not contactable to set up a date and time, your order will be held for a maximum of 1 month from the date of first attempted failed delivery. If there is no response within this month, the order will be cancelled and the money refunded to you.

 

Holding of Order:

 

KitchenYuppies Singapore is able to hold your order for a maximum of 1 month from the latest deadline of an item within your order. If you would like more information, please email us at enquiry@kitchenyuppies.com

 

Self Collection:

 

In the event that you would like to do a self collection for your order, please write to us at enquiry@kitchenyuppies.com and give us a notice of at least 1 working day for us to prepare the items for you. If your order is less than $50, we will refund the shipping fee back to the mode of payment which you used for the order.

 

If you have failed to collect your order after a 1 month from the first contact, after numerous attempts of contact on our end, your order will be cancelled and the money will be refunded to you in the mode of payment you has used for the order.